App or Web Not Syncing Progress or Downloads
Troubleshooting steps when your listening progress or library doesn't appear the same on all devices.
Most Common Fixes
- Confirm you are logged into the exact same account on web and all apps (check email in profile).
- Force close and reopen the app, then pull to refresh your library.
- Check internet connection — sync requires connectivity (downloads work offline after initial sync).
- Update the app to the latest version.
- On web, try a hard refresh (Ctrl/Cmd + Shift + R) or different browser.
Still Not Syncing?
- Log out of the app completely, then log back in.
- Delete and re-download a problematic lecture.
- Contact support with: device model/OS version, app version, and approximate time the issue started.
Progress (play position, completed tests) is designed to sync reliably across web, iOS, and Android including CarPlay.